Canon implements brand management to ensure that customers and society are not adversely affected by improper handling of the Canon logo within the Group or its misuse by third parties.
Brand management activities across the Group are based on the concept that building the brand is a collective pursuit in which every Group company is involved in adding value to the brand.
Canon has set up the Brand Management Committee as a deliberative body for enhancing the value of the Canon brand. The Brand Management Division was established to serve as the secretariat for the Committee and is comprised of persons in charge of branding from each division. This framework allows us to respond promptly to various brand issues as they arise.
Information on brand-related issues across the Group is collected by divisions responsible for branding within the regional sales headquarters, which are responsible for overseeing local operations.
The Brand Management Committee provides advice and support regarding the appropriateness of trade names and product names from a brand perspective as well as use of trademark Canon. Canon has formulated a set of brand management rules to ensure that its employees use the Canon brand in compliance with regulations and enhance the value of the Canon brand through the trust of customers and society. Moreover, to disseminate this information across the entire Group, we send notifications or publicize the changes on our company intranet, and brief the brand management divisions of each regional marketing headquarters.
Canon carries out brand education programs at all Group companies in the regions where it operates to ensure that all employees fully understand the Canon brand and act with propriety and in accordance with pertinent rules. Such education raises the awareness that Each and every employee embodies the Canon brand.” For example, at Canon Inc., we incorporate brand education into the rank-based training curriculum and are also using the company’s intranet system to raise awareness.
In 2019, we made a sweeping review of the relevant guidelines of basic brand management rules among all employees. In addition, as part of an awareness campaign aimed at enhancing our branding capabilities, we conducted seven training sessions for all employees assigned outside Japan, with 168 participants.
Counterfeit products cannot be overlooked by any means as they not only damage the brand but may also lead to economic losses arising from malfunctions and inferior quality, and in the worst case, cause injury to or endanger the lives of customers who purchased a product trusting the Canon brand.
We are actively carrying out anti-counterfeit measures. We crack down on factories that manufacture counterfeits and retail locations that sell them, while working with customs authorities to stop their importation. We have strengthened cooperation with customs authorities on various initiatives worldwide, including dispatching employees to serve as lecturers for verification seminars for customs officers and for anti-counterfeit training programs hosted by customs authorities. In 2019, we conducted a total of around 80 training events for the benefit of customs officers and other officials in many countries worldwide. Moreover, following the great increase of counterfeit products sold online, we are also focusing heavily on creating an environment to prevent the circulation of counterfeit products on the Internet in collaboration with e-commerce sites. This includes reinforced efforts to monitor and remove counterfeits sold online.